What to Expect

What to Expect When You Get a Deck or Fence from Primescape

When you spend your hard-earned money with us, we want you to be 110% happy with what you receive. We stand behind our product and our service, and we want nothing more than for you to enjoy your new fence or deck for years to come. That said, here’s some information on what you can expect when purchasing a wood fence or deck from Primescape.

Southern Yellow Pine

All wood is guaranteed to warp, crack, split and check.

Unfortunately, pine seems to be most susceptible to this, but it can happen with any wood. This is something that happens over time and is not covered by any warranty.

To combat this, we only use metal for posts and grade each board for quality before using it in your fence or deck.

Pine is also treated to prevent rotting, insect infestation, and deterioration. Most manufacturers provide a lifetime warranty covering these types of things, but it’s still important to take proper care of your fence or deck.

This means sealing and staining it regularly to keep moisture out and prevent UV damage from the sun.

Western Red Cedar

Cedar has natural characteristics that make it resistant to rotting, deteriorating, and insect infestation. As a result, you can expect to get 10 to 15 years out of your fence or deck before it needs to be replaced. This, of course, depends on the weather conditions in your area and how well you take care of your fence or deck.

Cedar is also less likely to warp, crack, or split because it has a consistent grain structure. This means it expands and contracts at the same rate, keeping it more stable.

As cedar ages, it will turn silver grey if it’s not sealed and stained. This is simply the nature of the wood and not a defect. The cause of this discoloration is a mixture of sun, rain, and age drying up the natural oils and drying up the wood.

To avoid this, we recommend that you stain and seal your fence or deck to prevent water from absorbing into the wood and reflecting harmful UV rays. Staining and sealing significantly lowers the chances of warping, splitting, cracking, and deterioration but do not prevent all of it.

It’s also important to note that wood needs to be at its natural moisture content, typically between 12 to 14%, before staining and sealing.

This allows the wood to absorb the stain. This usually means waiting two weeks after installation to stain and seal your fence or deck. However, in some cases, it may take longer, especially in the winter.

If you have any questions or concerns, please don’t hesitate to contact us. We’re always happy to help in any way we can. Thanks for choosing Primescape!

Quotation

The first step is to get a quote. Use our instant online quote generator or contact us, and we’ll be happy to provide a quote for your project.

We’ll follow up with you to answer any questions you may have and schedule a time for your installation.

Installation

We’ll schedule a day to come out and install your fence or deck. Our team of skilled craftsmen will arrive on time and get the job done quickly and efficiently.

We’ll ensure you’re happy with the final product before leaving.

Finishing Touches

Once your fence or deck is installed, we’ll add any finishing touches, such as gates or post caps. We’ll also clean up any debris and haul it away for you.

You’re now ready to enjoy your new fence or deck! Thanks for choosing Primescape.

Follow Up

Here’s where we stand out from the competition. We offer a 1-year warranty on all of our workmanship. This means that if anything goes wrong with your fence or deck, we’ll come out and fix it for you, free of charge.

We also offer a lifetime warranty on all of the materials we use. This includes the posts, boards, trim, gates, and hardware. If any of these materials fail, we’ll replace them free of charge.

We understand that your fence or deck is an investment. That’s why we offer a maintenance program to keep it looking its best. Our team will come out once a year to clean, stain, and seal your fence or deck. This will prolong its life and keep it looking great for years to come.

We’re always here to help. If you have any questions or concerns, please don’t hesitate to contact us. We’ll be happy to help in any way we can. Thanks for choosing Primescape!